We regret to inform all customers that, due to rising credit card processing costs, we are no longer offering credit card sales. Customers have the option of either mailing a hard copy check, or wire transfer of funds. We will ship orders, as before, when we receive funds in our account. The address to send checks is AudioRail Technologies, 3 Silver Hill Rd., Maynard, MA, 01754. Please contact us via e-mail for wire transfer account information. Our telephone number is 978-461-0177 for additional questions.
Filling out this form and clicking on the Submit button will attempt to e-mail the form information to us. (If it does not work automatically, then please e-mail the same information manually.)
Note: Compatibility issue with the PreSonus DigiMax FS and JetPLL: Click here.
Foreign customers are responsible for any and all additional import charges imposed by their country. These charges can be substantial. Please consult your national authority.
|UPS Ground or UPS Worldwide Expedited||1||2||3||4||5||6||7||8|
|Puerto Rico, Metro Alaska, Metro Hawaii||58||90||121||180||211||241||301||331|
|Remote Alaska, Remote Hawaii||66||100||130||199||229||259||328||358|
|Belguim, France, Germany, Ireland, Italy, Luxembourg, Netherlands, United Kingdom||191||259||308||517||567||616||825||874|
|Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia||181||239||298||478||537||596||776||835|
|Austria, Denmark, Finland, Greece, Norway, Portugal, Spain, Sweden, Switzerland||216||307||384||613||690||768||997||1074|
|U.S.P.S. Priority Mail or U.S.P.S. Express Mail International||1||2||3||4||5||6||7||8|
|Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland,||83||115||146||229||260||292||374||406|
|Austria, Belguim, Denmark, Finland, France, Germany, Greece, Ireland (both), Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom||74||100||125||199||224||250||323||349|
We may occasionally contact you via e-mail to communicate company product information. This will not happen often. We will only contact you via telephone if there is a problem with your order.
We regret that a small business like ours does not have the financial means to risk the kind of "no questions asked" full refund policies of major distributers and retailers. We wish we could, but we cannot. In a scenario where a customer desires a "no questions asked" return, changes his mind, has misunderstood the product's application where clearly documented in the website or user manual (for example, if a customer does not understand the difference between optical S/PDIF and ADAT Lightpipe, or perhaps did not realize that his existing building wiring was CAT3 or telephone grade cable and cannot be changed), or any other scenario that involves misjudgment on the part of the customer, then we will still be happy to take the return, charging a restocking fee to simply compensate us for what we anticipate it will cost us to sell it again. We have no intention on making a profit from a dissatisfied customer.
Again, we are a new startup doing our own direct sales and cannot afford to risk generous return offers. Our product functionality is so simple and straightforward that there should be no question as to the suitability of the product in any given application, compared with kinds of professional audio products that may legitimately require a trial period for a customer to decide whether a product's functionality is suitable or desirable for his application.
As eager as we are to sell our products, we believe that customers in this industry should carefully research potential product investments, technical documentation, and competitive alternatives with diligence and sobermindedness, rather than simply purchase a product on impulse because "it's cool".
Please do not hesitate to contact us at firstname.lastname@example.org, or telephone us at (978) 461-0177 to discuss your product application or ask any questions. We stand by our products with honesty and integrity, and will not turn down a legitimate complaint or ignore a legitimate problem. Your successful product application is of utmost concern to us, and we will not pressure anyone to invest in our products simply to make a sale, or if they are not right for the application.
This warranty is transferable. It is not affected by transfer of product ownership.
Distributors and retailers are not in business for free.
This principle applies as well even to domestic sales. If AudioRail products could be purchased from a retail store, or from a large online distributor that charges no shipping for orders costing over a couple hundred dollars, the end cost to the user would still be higher, because the retailer or online distributor would inflate the purchase price from what we charged them, and make us commit to not underprice them.
The overall cost of ownership of AudioRail products, including shipping, should be compared to the cost of ownership and implementation of alternative products, when making a purchase decision. If cost is an issue, then AudioRail should work out to be an attractive option, even with high shipping costs.